Refund & Cancellation Policy

This policy explains how billing, cancellations, and refunds work for the CoachAlly platform ("the Platform"). CoachAlly is owned and operated by Phoenix Rising International LLC. By subscribing, you agree to the terms below.

Free trial

New subscriptions begin with a 30-day free trial. If a payment method is required at checkout, we collect it when you start the trial, but you are not charged until the trial ends. If you cancel at any point before the trial ends, you will not be charged.

Subscription billing

After the free trial, CoachAlly is a recurring monthly subscription. Your subscription renews automatically each month using the payment method on file until you cancel. The price shown when you signed up is the price you pay, and founding-member pricing stays locked for as long as your subscription remains active.

Payments are processed securely by our payment provider, Stripe. We do not store your full card details.

How to cancel

You can cancel at any time, in one of two ways:

• From inside the Platform, open your billing settings and choose to cancel your subscription.
• Or email us at support@coachally.co and we will cancel it for you.

When you cancel, your subscription stops renewing. You keep full access until the end of the period you have already paid for, and you are not billed again after that. The work you have created, including your Marketing Blueprint and any assets you have built, remains yours to keep.

Refunds

CoachAlly gives you a full 30-day free trial to evaluate the Platform before any payment is taken. For that reason, once your subscription begins, payments are non-refundable. We do not provide refunds for cancellation, change of mind, or lack of use. Cancelling stops future charges rather than refunding the current period.

If you believe you were charged in error or were billed after you cancelled, email us at support@coachally.co within 14 days of the charge and we will investigate and correct any genuine billing error.

Where a refund is due, such as a confirmed billing error, it is returned to your original payment method and typically appears within 5 to 10 business days, depending on your bank or card provider.

Contact

Questions about billing, cancellation, or refunds? Email support@coachally.co. CoachAlly is operated by Phoenix Rising International LLC, 30N Gould St, Ste R, Sheridan, Wyoming, 82801, USA.